Saint Kaizen Refund and Returns Policy
At Saint Kaizen, we want you to feel confident when you order from us. If there is a problem with your order or you need to return an item, please read the policy below.
Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition as received
- Have all original tags attached
- Be returned in the original packaging
- Include proof of purchase or your order details
Items that are worn, washed, damaged, altered, or returned without the original tags may not be accepted.
Please do not send your return to the manufacturer. Contact us first so we can provide the correct return instructions.
Items We Cannot Accept for Return
For hygiene and safety reasons, some items cannot be returned once they have been used or opened.
This may include:
- Worn or washed clothing
- Items without original tags
- Damaged items caused after delivery
- Items that have been altered or modified
- Gift cards
- Personal or hygiene-related items where applicable
If you are unsure whether your item can be returned, please contact us before sending it back.
How to Request a Return
Please contact Support@saintkaizenn.us before returning your order.
Include:
- Your order number
- The item you want to return
- The reason for the return
- Photos if the item is damaged or defective
We will review your request and provide the next steps if your return is eligible.
Refunds
Once we receive your returned item, we will inspect it and let you know whether your refund has been approved.
If your return is approved, the refund will be sent to your original payment method.
Please allow some time for your bank or payment provider to process the refund. The time it takes for the money to appear in your account can vary.
Late or Missing Refunds
If you have been approved for a refund but have not received it yet:
- Check your bank or payment account again.
- Contact your card company or payment provider.
- Contact your bank, as they may need additional processing time.
- If you still cannot find the refund, contact us at Support@saintkaizen.us
We will help you check the status of your refund.
Sale Items
Sale and discounted items may have different return conditions. Please check the product or sale information before placing your order.
If a product is marked as final sale, it is not eligible for a return or refund unless it arrives defective or damaged.
Damaged or Defective Items
If your Saint Kaizen hoodie, Saint Kaizen shirt, or other Saint Kaiz clothing arrives damaged or has a manufacturing defect, please contact us as soon as possible.
Send us:
- Your order number
- A clear description of the problem
- Photos or videos showing the damage or defect
Do not send the item back before contacting us. We will review the issue and let you know what to do next.
Exchanges
We can replace an item when it arrives damaged or has a confirmed manufacturing defect, subject to availability.
If you want to exchange an eligible item, contact Support@saintkaizen.us with your order number and the reason for the exchange.
For size or style changes, please contact us before sending anything back so we can confirm whether an exchange is available.
Gift Orders
If an item was purchased as a gift and sent directly to you, please contact us before returning it.
Refunds are normally issued to the original payment method used for the order. We may request the original order details to process the return.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we sent the wrong item.
Original shipping charges are generally non-refundable.
We recommend using a tracked shipping service when returning an item. Saint Kaizen is not responsible for a return package that is lost in transit without tracking or proof of delivery.
Return Address
Please contact us before sending your return. Do not send a package to an address shown on the product packaging or to the manufacturer.
We will provide the appropriate return instructions after reviewing your request.
Need Help?
If you have questions about a return, refund, exchange, or damaged order, contact us at:
We are happy to help you with your order and make the return process as clear and simple as possible.
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@saintkaizenn.us and send your item to: 762 E 12th St
Unit 2
Los Angeles, CA 90015.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 762 E 12th St
Unit 2
Los Angeles, CA 90015.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Support@saintkaizenn.us for questions related to refunds and returns.